All services provided in our store and all products registered at www.reelmakina.com belong to Reel Makina Ve Isıl İşlem San. Ve Tic. Ltd. Şti. (“Reel Makina”) and are operated by our company.
Our company may collect personal data for various purposes. Below, we explain how and in what way the collected personal data is gathered and how it is protected.
Through membership or by filling out various forms and surveys on our website, some personal information of members (such as name-surname, company information, phone number, address, or e-mail address) is collected by our store as required by the nature of the business.
From time to time, our company may send campaign information, details about new products, or promotional offers to its customers and members. Our members can choose whether or not to receive such information during registration, and afterwards, they can change this preference in the account information section after logging in, or by following the link in the notification message they receive.
During the approval process carried out through our store or via e-mail, personal information transmitted electronically by our members will not be disclosed to third parties outside the purposes and scope determined by the “User Agreement” we have with our members.
In order to identify system-related problems and quickly resolve any problems or disputes regarding the service provided, our company records and uses the IP addresses of its members. IP addresses may also be used to generally identify users and to gather comprehensive demographic information.
Beyond the purposes and scope specified in the Membership Agreement, our company may also use requested information, either by itself or in cooperation with partners, for direct marketing purposes. Personal information may also be used to contact the user when necessary. Information requested by our company, provided by the user, or related to transactions carried out through our store may be used, without disclosing the members’ identity, for statistical evaluations, database creation, or market research purposes by our company and its partners, beyond the purposes and scope defined in the “Membership Agreement.”
Our company strictly undertakes to keep confidential information private and secret, to treat it as an obligation of confidentiality, and to take all necessary measures and exercise due diligence to prevent any or all confidential information from entering the public domain, unauthorized use, or disclosure to any third party.
CREDIT CARD SECURITY
Our company prioritizes the security of credit card holders who shop from our online stores. Your credit card information is never stored in our system.
There are two indicators that you are on a secure website during the transaction process. One is a key or lock icon on the bottom line of your browser. This shows that you are on a secure internet page, and all your information is encrypted and protected. This information is used only depending on the sales process and in accordance with your instructions. Credit card information used during shopping is encrypted with 128-bit SSL (Secure Sockets Layer) protocol and transmitted directly to the relevant bank for authorization. Once the card is confirmed, shopping continues. Since no card information can be viewed or stored by us, it is impossible for third parties to access such information under any circumstances.
The reliability of the payment/invoice/delivery address information of orders placed online with a credit card is checked by our company against Credit Card Fraud. Therefore, for first-time customers, financial and address/phone information must be verified before orders can proceed to procurement and delivery stages. If necessary, the credit card holder or the bank is contacted for verification.
Only you can access and change all the information you provide when registering as a member. As long as you securely protect your login details, it is impossible for others to access or change your information. For this purpose, membership transactions are carried out within a 128-bit SSL security area. This system is an international encryption standard that is practically impossible to break.
Online shopping sites that provide customer service hotlines and display clear address and phone information are more preferred nowadays. This allows you to obtain detailed information about any issues and helps ensure the reliability of the company providing the online shopping service.
Note: We recommend ensuring that internet shopping sites display the company’s clear address and phone number. Before making a purchase, note down all contact details of the store where you are buying the product. If you are uncertain, confirm the information by calling before shopping. All our online shopping sites contain complete company information and location details.
MAIL ORDER CREDIT CARD INFORMATION SECURITY
The identity and credit card information you send us via the mail-order method will be kept confidential by our company. This information is stored for 60 days against potential objections regarding unauthorized charges by the bank, after which it is destroyed. Since no payment other than the authorized mail-order form amount for your order can be charged to your card, there is no risk, as you can naturally object to the bank and prevent such a transaction.
THIRD-PARTY WEBSITES AND APPLICATIONS
Our store may provide links to other sites within the website. Our company bears no responsibility for the privacy practices or content of these sites accessed via such links. Advertisements published on our site are distributed to our users through our advertising partners. The Privacy Policy principles in this agreement apply only to our store and do not cover third-party websites.
EXCEPTIONAL CASES
In the limited cases listed below, our company may disclose user information to third parties, outside the provisions of this “Privacy Policy.” These cases are strictly limited to:
1. To comply with obligations imposed by laws, decrees, regulations, etc., issued by competent legal authorities;
2. To fulfill and implement the requirements of the “Membership Agreement” and other contracts concluded with our users;
3. To provide information requested by a duly authorized administrative or judicial authority for the purposes of an investigation or inquiry;
4. When it is necessary to provide information in order to protect the rights or security of users.
E-MAIL SECURITY
Never include your credit card number or passwords in e-mails you send to our Customer Service regarding any of your orders. Information in e-mails can be viewed by third parties. Our company cannot guarantee the security of information transmitted via e-mail under any circumstances.
BROWSER COOKIES
Our company may obtain information about users visiting our store and their use of the website through a technical communication file (Cookie). These small text files, sent by a website to the user’s browser to be stored in the main memory, make Internet use easier by saving preferences and status information about the site.
Cookies help us gather statistical information about how many people visit the site, how often, for what purpose, and how long they stay, and support dynamically generating content and advertisements tailored to users. Cookies are not designed to retrieve data or any other personal information from your main memory or e-mails. Most browsers are initially designed to accept cookies, but users can adjust their settings to refuse cookies or to be alerted when cookies are sent.
Our company may change the provisions of this “Privacy Policy” at any time by publishing it on the site, sending an e-mail to users, or announcing it on the site. When the Privacy Policy changes, it will take effect on the date of publication.
For any questions or suggestions regarding our privacy policy, you can email info@reelmakina.com. You can also reach our company using the following contact details:
Company Name: Reel Makina Ve Isıl İşlem San. Ve Tic. Ltd. Şti.
Address: İzmir Atatürk Organized Industrial Zone, M. Kemal Atatürk Boulevard No:30, P.K. 35620 Çiğli / İZMİR / TURKEY
E-mail: info@reelmakina.com
Phone: +90 (232) 479 24 51